This article provides a detailed overview of TFN verification, why it's important and how you can do it from inside the web platform. If you already know about this and want to get started with your verification you can follow the instructions in this article.
Important: Toll-Free Numbers (TFNs) with the status Unverified and Pending Verification are subject to industry-wide message blocking, effective November 8, 2023.
In the past it was possible to send messages from an Unverified or Pending Verification TFN. However, as a result of industry-wide changes, all toll-free numbers, regardless of the use case, must be verified to originate traffic.
Beginning January 2026, BRNs will be REQUIRED for all new TFN verification submissions. What is Business Registration Number for Toll-Free Sender Verification?
Why do I need to verify my TFN?
Here’s the lowdown on what’s happening with TFN verification requirements.
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US and Canadian cellular network carriers have introduced a new requirement: all existing toll-free numbers (TFNs) need to be verified for legitimate business use to keep sending messages.
- This new requirement is designed to help combat fraud, reduce spam and ensure all existing TFNs comply with industry best practice. It applies to all messaging service providers.
What are the benefits?
Verified TFNs help reduce the likelihood of:
- Your number being wrongly flagged and blocked for prohibited activity (e.g. spam or fraud).
- Your messages being flagged and filtered for containing high-risk keywords.
Plus, it means you’ll be able to keep sending messages from verified TFNs, at no extra charge.
What do I need to do?
Just complete the short form – it’ll take around 10-15 minutes. Here’s the kind of information we’ll need from you:
- Your name and email address.
- Your registered business name, website, and address.
- How many messages your business sends every month.
- Your primary use for TFN messages.
- Some sample messages.
- Some screenshots and photos of these messages.
Please include as much detail as possible when you submit your form. Then, our team will take it from there.
To get started, head to the web portal and review your list of TFNs that need to be verified by navigating to Settings > Numbers > Dedicated Numbers. If you have an unverified TFN, there will be an alert next to the number in the Number Status column.
To fill out the form, just click on the Verify my TFN button on the right and follow the prompts - this is the easiest way to fill out the form as we've already filled out some of the important parts for you! If you're not able to for any reason though you can use the form further down this article.
Once the form is submitted correctly, you'll receive a confirmation email. If you’re having trouble logging into the Hub, you can also complete the form on our support site.
What happens if I don’t comply?
Unfortunately, if you don’t get your TFN verified, message volumes sent via that number will be blocked. You’ll still have access to all your other account features and won’t be charged anything extra.
What happens if I have multiple TFNs?
If you have multiple TFNs, you must have a legitimate reason. This could be due to:
- Having various contact centers.
- Having multiple store locations.
- Needing regional coverage.
If you need help verifying TFN's, feel free to reach out to our support team.
How many TFN verification applications can I submit?
You can submit as many TFNs as you need for verification. However, each business case requires its own application.
Here’s how it works:
- You can submit - multiple TFNs for the same use case on a single application.
- But you can’t submit - individual TFNs for multiple use cases on the same application.
Plus, it’s good to know:
- All TFNs on a single application should have the same use case.
- The business listed on the application must be the same business creating and sending the messages.
- Resellers can’t list themselves as the business and submit their customers’ TFNs in bulk.
Does it cost anything to verify my TFN?
Verifying your TFN(s) is free of charge, no matter how many you have.
Can I keep sending messages during the verification process?
Unfortunately, you cannot send messages while the number is still being verified. Any message volumes sent using that number will be blocked.
How do I fill out the form?
We’ve put together some tips in this article to help you complete it successfully.
What happens once I’ve submitted the form?
- We’ll review your application and if there are any issues that'll hold up your application, we'll let you know so it can be amended.
- We'll then send your application to the verification partner. They’ll review the information you’ve provided and either reject or approve it, or request additional details.
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As soon as your TFN verification has been approved we'll follow up with you.
Note: The turnaround for TFN verification takes up to 7 business days. If additional documentation is needed, this could take longer.
Who can I contact for help?
- Take a look at more TFN verification FAQs here.
- Contact our support team if you require further assistance.