How to fill out the Toll-Free Number (TFN) Verification Form
This article walks through each question on the TFN verification form and what we're looking for in your answer. For background on why verification is required, see Toll-Free Number (TFN) Verification Overview.
Note: You can use the form to verify up to five TFNs for a single use case. However, if you need to verify more than multiple TFNs, please contact our support team who will be happy to assist.
Before you start: opt-in consent and required documents
To get your TFN verified, you need real evidence of a compliant opt-in process, how you actually get people's consent to message them.
A few things to know before you start:
- You can only message people who've given explicit consent to hear from you. This applies to every type of business messaging.
- Your opt-in evidence must be customer-facing: a real screenshot of your live sign-up form, website, or advertising. Internal records, like a screenshot of your CRM or customer database, aren't accepted.
- SMS consent has to be collected separately from consent for other channels (like email), and separately for each use case, it can't be bundled into a general terms-of-service acceptance.
- Your Terms & Conditions and Privacy Policy are not, on their own, evidence of opt-in consent. You'll need both the policy links and separate proof of how people actually opted in.
- If you don't have a compliant opt-in process today, put one in place before submitting this form.
Where to find the form
Go to Settings > Numbers > Dedicated Numbers in the web portal to see which TFNs need verification, any that do will show an alert in the Number Status column.
Click Verify my TFN to open the guided form, most of your details are already filled in. If you can't access this, complete the form directly on TFN Verification application form
Once you've submitted the form correctly, you'll receive a confirmation email, and our team will take it from there and keep you updated at each step of the process. For more information, see Toll-Free Number (TFN).
Field-by-field guide
Your details
First name / Last name. Your own name, not your business's.
Email address. Use the email you log into the Hub with, this is how we match the application to your account.
Best contact number. A number we can reach you on if we have questions about this application.
Toll-free numbers
What's the toll-free number you're completing this verification for? Find your TFN(s) on the Numbers page.
Add more toll-free numbers? Answer yes or no. Additional TFNs on the same application must have the same use case and opt-in process as the first, you can add up to 4 more.
What's your reason for using more than one TFN? Give a specific business reason, for example multiple contact centres, multiple store locations, or regional coverage.
Business details
What's your business name? The name of the company who'll be responsible for the content of the message.
This is the name that needs to be on your messages, as well as your HELP and STOP auto-reply templates. This must be the actual business sending the messages, not a reseller or ISV submitting on a customer's behalf, applications listing an intermediary's details will be rejected.
What type of organization is your business? Select from the dropdown. If none of the options fit, select "Registered Corporation."
Where is your business located? Select your state if you're a US entity, otherwise select "Not incorporated in the US."
What's your business website? If you don't have one, provide the URL of another online asset, for example a Facebook page, Instagram account, or a business listing in an online directory.
What's your business address? Full address, including city, state, and zip code. If international, include the country. The form auto-suggests addresses and splits the result into apartment/unit, street number, street, city/suburb, state, zip/post code, and country.
Is your business a Fortune 500 or 1000 company? Answer yes or no.
Business verification document. Optional, but recommended. Upload an official registration document (articles of incorporation/organization, business name registration form, EIN confirmation letter, certificate of authority for an LLC, or certificate of limited liability partnership).
Country of business registration. Select the country your business is legally registered in.
What's your Business Registration Number (BRN)? Required for every submission. The form's label changes based on the country you selected above: US businesses see "Business registration number (EIN)." Every other country sees a generic prompt ("Business registration number, e.g. CRN, ABN, BN") asking for the number exactly as shown on your certificate.
See Business Registration Number for Toll-Free sender verification for the full country-by-country list.
Privacy Policy URL (coming 15 September 2026). Not yet live on this form, but required for every submission from that date. Must state what data you collect and how it's used, and explicitly confirm mobile numbers and opt-in consent won't be shared with third parties for marketing.
Terms & Conditions URL (coming 15 September 2026). Not yet live on this form, but required for every submission from that date. Must include your brand/program name, expected message frequency, support contact details, HELP and STOP instructions, a link to your Privacy Policy, and a statement that carriers aren't liable for delayed or undelivered messages. If you collect opt-in through a web form, this link must also appear on that sign-up page itself, not only in a site-wide legal footer.
Your website, Terms & Conditions, and Privacy Policy should all describe the same business and use case you're registering, mismatched branding across these is a common cause of rejection.
Use case information
Approximately how many messages do you plan to send each month? Round your estimate up to the nearest option in the dropdown.
Will the majority of messages be sent to Canadian numbers? Answer yes or no.
What service will your messaging provide to your customers? Select the primary use case that's the most applicable to your messages. Selecting Political prompts you for a Campaign Verify token, FEC Committee ID, or state-level equivalent.
Please describe your use case in more detail. Describe in specific detail the service your messages are providing to your customers, for example "appointment reminders for a medical clinic" rather than "notifications." Vague descriptions slow down review.
Will you be sending marketing messages? Answer yes or no. Marketing and promotional use cases must include visual proof of opt-in (a screenshot or live URL), this is required, not just recommended.
Please provide some sample messages. A minimum of 2, including your business name and opt-out instructions in each. If you only have one use case (for example, one-time passwords), provide two examples that are close but not identical. You'll then be asked if you want to add more.
List any URLs that will be included in the text of your messages. Public URL shorteners (bit.ly and similar) aren't allowed in message content. If you use short trackable links, our first-party shortener (https://nxt.to) is fine, third-party shorteners aren't.
List any phone numbers that will be included in the text of your messages. This is important to avoid blocking and filtering.
Opt-in evidence
Where do you advertise your number to customers? Select every method that applies (for example, Website).
Please provide photos and/or screenshots of your advertising. Provide real screenshots of where the number is advertised to your customers.
How do customers opt-in to receive your messages? Select your primary method. If you're not sure about your opt-in process, or don't meet the example requirements, contact support.
If you selected Website: what's the URL of the opt-in webpage? The page must show the form customers use to provide their details and consent to receive messages.
If you selected Website: screenshot of the webpage. Required if the opt-in webpage isn't publicly accessible. A real, customer-facing screenshot, not an internal record like a CRM screenshot.
If you selected point-of-sale: script. Tell us what your staff say to invite customers to sign up in person.
If you selected text-to-join: keyword and details. Tell us where that keyword and number are advertised, and provide the keyword itself, plus a screenshot of where they're published.
Additional information. Any further customer-facing photos or screenshots showing how people opt in, not covered above. For 2FA/OTP use cases, show how customers sign up and agree to receive authentication texts. More evidence generally means faster review.
Signature. Sign in the box with your mouse, then submit.
What happens next?
Once you've submitted the form correctly, you'll receive a confirmation email, and our team will take it from there and keep you updated at each step of the process. For more information, see Toll-Free Number (TFN).