Sending & Receiving

Writing & Sending Messages

• AI suggest response & improve content - Inbox
• Personalisation fields not being picked up in the Landing Page when I upload a CSV of recipients
• Sending WhatsApp templates from the inbox
• Quick message
• Campaign status notifications
• Sending SMS campaigns

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Receiving Messages

• Sinch Engage Inbox
• Using filters in the inbox
• Assigning conversations via the inbox

Templates

• Sending WhatsApp templates from the inbox
• Creating & managing SMS templates
• Sharing SMS templates
• Create and manage a default SMS template

Email to SMS

• Email to SMS registration
• Email to SMS Settings
• Sending a message via Email to SMS

Sender IDs

• Shared numbers pool
• Choosing the right SMS (and MMS) Sender ID for your region
• Alphanumeric Sender IDs (formerly alpha tags)
• Dedicated numbers
• Verify and use your own mobile number as a sender ID

Compliance & Opt-Outs

• Global compliance overview
• Account verification
• Opt-out (unsubscribe) management
• Spam & Opt-Out Resources

Regional sending & compliance guidelines

• Cross-Regional Guidelines
• APAC
• EMEA
• NA (USA & Canada)

Mobile Landing Pages (MLP)

• Create and send a Mobile Landing Page (MLP)
• Preparing content for your Mobile Landing Page
• Sending unique Barcodes to a list of recipients with Mobile Landing Pages
• Mobile Landing Pages FAQ
• Personalisation fields not being picked up in the Landing Page when I upload a CSV of recipients
• Landing Page is not displaying correctly (Chambly, Grandby)