Before getting started Sinch Engage and Shopify, it's important to understand how character limits can impact message costs, which message types are supported and what setup details to consider to ensure a smooth integration.
Character limits
Message costs are influenced by the number of messages sent, which in turn depends on the number of characters in each message.
In some cases, SMS character limits can vary - particularly when the message includes special characters (Unicode characters) e.g. emojis. These characters reduce the maximum length of each message, which can increase the total number of messages sent.
When composing a message to send to a contact, the integration automatically detects any Unicode characters and will show an alert.
Shopify-specific behaviour
- Sync frequency: Real time & every 24 hours
- Sync duration: Approximately 100k contacts every 2 hours
Data syncing from Shopify into Sinch Engage:
- First Name
- Last Name
- Phone Number
Data syncing back from Sinch Engage into Shopify:
- SMS Opt-out Status
Report on cost per SMS/MMS
When you send a campaign or set up an abandoned cart automation in Shopify, you'll receive detailed reporting on your ROI and conversion metrics.
As your cost per SMS or MMS may vary depending on factors such as your plan size and message volume, we offer an option to ensure your cost per SMS/MMS is correctly aligned with your specific account settings.
To ensure accuracy in reporting:
- In the Sinch Engage platform, in the left-side menu, navigate to Extensions and then Integrations.
- Locate the Shopify tile and click on the See details button.
- In the pop-up window, click on the Messaging cost tab.
- Select the currency your Sinch Engage plan is set to.
- Insert your rate per SMS and/or MMS.
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Click the Update button to save these settings.