Shopify App Support

Getting Started

• Shopify | Key information and considerations
• Shopify | How to install the Sinch Engage app for Shopify
• Shopify | SMS Opt-In Consent
• Shopify | Sync your contacts
• How often do integrations contact sync with the Sinch Engage platform?
• Ecommerce | Messaging cost configuration

Campaigns

• Ecommerce | Ecommerce RCS Carousel and coupons (beta)
• Shopify | Retarget shoppers with promotional campaigns

Automations

• Ecommerce | Abandoned Cart Automations - How to include email(s)
• Shopify | Use Shopify Flow
• Shopify | Set up abandoned cart recovery

Reporting

• Ecommerce | Monthly Wrap-up Email
• Ecommerce | ROI attribution configuration
• Shopify | Report on SMS/RCS campaigns
• Shopify | Report on abandoned cart SMS activity

Product Updates

• Ecommerce | 2026 Product Release Notes
• Ecommerce | 2025 Product Release Notes

Use Cases

• Use Case: Promote events & product launches via SMS/WhatsApp (ecommerce)
• Use Case: Nurture leads with content marketing via SMS/WhatsApp (ecommerce)
• Use Case: Drive sales with early access & exclusive offers
• Use Case: Drive repeat purchases with loyalty program messaging (ecommerce)
• Use Case: Collect customer data for segmentation & personalised campaigns (ecommerce)
• Use Case: Enable customer support via SMS, WhatsApp, and RCS (ecommerce)

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