Sorting options in the inbox
Sort conversations by newest customer message, longest customer wait, or newest message overall. Open the Sinch Engage inbox, select Sort, and choose an option.
What’s the difference between the conversation sorting options?
Newest from customer – Sorts conversations by the most recent message received from a customer. The conversation with the newest inbound message appears at the top of the list.
Longest wait time – Sorts conversations by how long the customer has been waiting for a reply. The conversation with the oldest unanswered inbound message appears at the top of the list.
Newest message – Sorts conversations by the most recent message, whether received or sent. The conversation with the latest inbound or outbound activity appears at the top of the list.
How do I sort my conversation list?
Simply open up the inbox in the portal and find the Sort button at the top of the conversations list. From there you can select Newest from customer, Longest wait time, or Newest message.