AI suggest response & improve content - Inbox
These features are free to use and will be slowly rolled out to all users by the end of August 2026. If you can't wait until the end of August and would like access now, just reach out to our support team to get activated free of charge.
AI Suggested Response
The suggested response feature generates a response for you based on previous messages in your conversation. You can choose to dismiss this suggestion, insert it, or have it try again.
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Click the magic pen in the inbox composer and select "Suggest response":
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You can choose to dismiss, try again, or insert your suggested response:
AI Improve Content
There are three options to improve your content. Simply write a message and choose whether you want a more polished version, a more formal version, or something a bit shorter and snappier.
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Click the magic pen in the inbox composer and select "Polish", "Formalize", or "Shorten"
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You can choose to dismiss the suggested content (retaining your original reply), try again, or insert your suggested response:
How to enable inbox AI features
These features are available at no additional charge, you just need to activate them.
When you first click the magic pen in the inbox composer, you'll be presented with one of two modals.
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If you're an Administrator user, you'll just need to accept the Terms & Conditions:
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If you're not an Administrator user, you'll be prompted to reach out to an administrator first, as only they are authorised to accept the terms and conditions to enable these AI features.