Some features are only available on particular plans or as paid add-ons and you can check inclusions on our pricing page. If you have any other questions, contact support and we can review your plan and provide you with options, including to speak to one of our Customer Success team.
A user is a profile with access to an account in the Sinch Engage platform. A user can be invited to one or more accounts by an account administrator, and can have one of the following roles - Administrator (Parent Account), Administrator (Sub Account), Advanced User, Basic User.
Administrator | Parent Account
- Create and manage sub-accounts
- Invite users to their own account and/or sub-accounts
- Manage billing data
- Prepaid top-ups (prepaid accounts)
- Share groups, contacts and templates with sub-accounts
- Report on sub-accounts
- Manage Account Settings
- Manage Email to SMS registrations and settings
- Resubscribe an unsubscribed contact
- Create and manage API keys
- Create Webhooks
- Create automations
Administrator | Sub Account
- Create and manage sub-accounts (unless the user only has access to a Level 5 sub-account)
- Invite users to their own account and/or sub-accounts
- Manage Account Settings
- Manage Email to SMS registrations and settings
- Resubscribe an unsubscribed contact
- Create and manage API keys
- Create Webhooks
- Share groups, contacts and templates with sub-accounts
- Report on current account and sub-accounts
Advanced User
- Send messages
- Report on account usage
- View inbox at an account level
- Create groups and contacts
- View users
- Create templates
Basic User
- Send messages
- View reports (own message data only)
- Cannot export reports
Note: Users can be added or removed without impacting the account settings, data or sending functionality. It is possible to alter a user's role after they've been added.