Important: the information in this article relates to accounts that manage user login credentials via Sinch ID/ the Sinch Engage messaging platform. If your account uses a third party SSO tool to log in, a user password reset will need to be actioned via your SSO provider.
Your Sinch Engage password can be reset in two ways - you can use the Forgot password? link on the login page, or you can reset it from the Sinch ID self management portal.
Reset from login page
- Click Forgot your password?:
- On the next screen enter your email address.
- You will receive a password reset email from noreply@my.sinch.com - if you try a few times and fail to receive this email, please reach out to support.
- Click the Change password button.
- Follow the prompts to create your new password.
- Once your new password has been created, you'll be automatically logged into the Sinch Engage platform.
Reset from Sinch ID self management portal
You can also update your password if you're logged into the platform.
- Click on the Profile icon, and then Profile > Manage Sinch ID:
- The Sinch ID self management portal will open in a new window. Click on Change password:
- You will receive a password reset email from noreply@my.sinch.com - if you try a few times and fail to receive this email, please reach out to support. Once received click the Change password button:
-
Enter your new password and click Reset password:
-
Once your new password has been created, you'll be prompted to return to the Sinch ID self management portal.
-
Once there, navigate to the Applications page and click Go to Engage (or whichever Sinch application you would like to login to) and you can then login using your new password.