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Aircall | How to connect Sinch Engage to Aircall and add dedicated numbers

Updated

Aircall is a cloud-based, AI-powered customer communications and phone system built for sales and support teams. The Sinch Engage integration enables customers to seamlessly use their numbers for both calling and SMS through our platform.

Self-serve connection

If you have an existing Sinch Engage account, to connect your Aircall integration:

  1. Log in to the Sinch Engage platform.
  2. From the left-side navigation bar, click on Extensions and then Integrations.

  3. Locate the Aircall integration tile and click Connect.

    Aircall connection and number_3.png

  4. A pop up will appear and prompt you to Login to Aircall.

    Aircall connection and number_1.png

  5. Click the Authorize button to continue with the authentication flow.

    Aircall connection and number)5.png

  6. You can choose to Add numbers now or click Skip for now to add them later.

    Aircall connection and number_6.png

  7. Once successful, the Aircall integration will show as Connected on the Integrations page.

    Aircall connection and number_3 copy.png

Manage Aircall numbers

Any eligible numbers available in Aircall can be added to Sinch Engage and removed later from the Configuration tab on the Aircall integration page. Once added, Aircall numbers work as fully featured dedicated numbers in Sinch Engage through the Sinch–Aircall partnership.

To add an Aircall number:

  1. Log in to the Sinch Engage platform.
  2. From the left-side navigation bar, click on Extensions and then Integrations.
  3. Locate and click on the Aircall integration tile.
  4. Click on the Configuration tab.

  5. Click the Add number button.

    Aircall connection and number_2 copy.png
  6. Search for and select the Aircall number you’d like to add.

  7. Click on the Add number button.

    Aircall connection and number.png

  8. Once successfully added, the number will appear on the list on the Configuration tab.

    Aircall connection and number copy.png

To remove an Aircall number:

  1. Log in to the Sinch Engage platform.
  2. From the left-side navigation bar, click on Extensions and then Integrations.
  3. Locate and click on the Aircall integration tile.
  4. Click on the Configuration tab.
  5. Locate the number on the list and click the more options (⋮) button.

  6. Click on Remove.

    Aircall remove number_3.png

  7. Read the pop-up and click Remove to continue removing the number.

    Aircall remove number_2.png

  8. Once successfully removed, the number will no longer appear on the list on the Configuration tab.

    Aircall remove number_1.png

Aircall number considerations

  • SMS provisioning required: Voice-only Aircall numbers cannot be added to Sinch Engage. The number must first be SMS-enabled in Aircall.

  • Supported regions: Self-service currently supports AU and UK numbers only. If you require numbers from other regions, please contact our support team.

  • Numbers section: Aircall numbers are not yet available in the Numbers / Sender ID section of Sinch Engage. Due to this, it’s not currently possible to change the phone number name in Sinch Engage.

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