Some features are only available on particular plans or as paid add-ons and you can check inclusions on our pricing page. If you have any other questions, contact support and we can review your plan and provide you with options, including to speak to one of our Customer Success team.
This article explains how to manage and top up a pre-paid account on the Sinch Engage platform, including setting up automatic top-ups, manual top-ups, and balance notifications. It highlights the need for administrator credentials and offers steps for upgrading to a post-paid plan if desired.
Important - In order to manage top-ups for your pre-paid account:
- You need account administrator credentials.
- You need to be logged in to the parent account - you can use the account switcher to do this.
How to top up
Automatic top-up | Recommended
Timely campaign delivery is essential. Scheduled and recurring campaigns may fail if your account lacks enough pre-paid credits. To avoid this, enable Auto Top-Up, this automatically adds pre-paid credits when needed, ensuring your scheduled messages are sent on time.
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Navigate to Settings > Billing > Automatic Top Up > Configure:
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In the resulting modal, toggle the switch to activate the automatic top up, then set the balance amounts accordingly and click Save:
Top up from the dashboard
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Navigate to Dashboard > Usage > Top up:
Note - If you have no pre-paid credits you will instead need to click Top up credits in the warning banner.
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Enter the amount of pre-paid credits you'd like to add, and select your payment method. Click the Top up button in the bottom right and you're all done:
Top up from the Billing page
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Navigate to Settings > Billing > Top up:
- The first time you top up, you will need to add a payment method in the form of a credit or debit card. Enter the credit card details and click Add card:
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Enter the amount of pre-paid credits you'd like to add, and select your payment method. Click the Top up button in the bottom right and you're all done:
Low balance notification email
You can set up an alert to notify you when your balance drops to a nominated amount.
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Navigate to Settings > Billing > Balance Notification > Edit:
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In the resulting modal, toggle the switch to activate the notification, then enter the amount at which the balance notification is to be triggered and click Save:
- Now whenever your balance drops to this amount, you'll receive an email to prompt you to top up.
Upgrade to post-paid
If you'd like to talk to someone about upgrading to a post-paid plan rather than continuing to top up, click on the Upgrade button in the top right corner and select a suitable plan.