Agentforce | 2026 Product Release Notes

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This is where you’ll find the latest releases, features, and improvements to the Sinch SMS for Salesforce integration.
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Version 1.0 - 24 February 2026

Agentforce

The Sinch SMS for Agentforce app connects the powerful AI and automation capabilities of Agentforce with Sinch's global messaging network. This allows you to create intelligent, automated workflows that can send SMS, MMS, RCS and WhatsApp messages to your customers at the right moment, without manual intervention.

Feature overview:

• Send SMS, MMS or RCS: Send standard text messages or include images to create richer, more engaging customer interactions.
• Send WhatsApp Messages: Connect with over two billion users on the world's most popular messaging app for a more conversational experience.
• Dynamic Personalization: Use variables from your Agentforce workflows (like customer name, order number, or case ID) to personalize every message you send.
• Automated Triggers: Integrate the "Send Message" action into any Agentforce workflow. Trigger messages based on specific events, customer actions, or elapsed time.

The Sinch SMS app empowers your Agentforce agents to perform one primary, powerful action: Send Message. This action can be customized to fit a wide range of use cases:

• Marketing: Send a follow-up SMS with a discount code to a customer who abandoned their cart.
• Sales: Automatically text a new lead with a link to book a meeting.
• Customer Service: Send an SMS to a customer to confirm their support ticket has been received and provide them with a case number.
• Operations: Notify a customer via WhatsApp that their delivery is on its way.