Stay in the loop with Sinch SMS for Dynamics updates
This is where you’ll find the latest releases, features, and improvements to the Sinch SMS for Dynamics integration.
Follow this page to get notified when new updates are live.
Planning to update your app?
We recommend doing this at the start of the week - that way, our support team is ready to help with any questions as you go.
Current Version: 1.9.6
Version 1.9.6 - 2 July 2026
RCS (text only) availability
RCS (Text Only) support for Bulk messaging, Conversations inbox and templates
Phone field mapping extended to support Bulk messaging and the Conversations inbox
New field added in Configurations page to configure the default conversation view in Conversations inbox to be either My Messages or All Messages.
AI Suggested Replies in Conversations inbox feature has been enabled for RCS messages.
Bug fixes and refinements
Fix to preview message feature in Bulk SMS to work correctly when attaching a merge field.
Version 1.9.5 - 20 May 2026
Conversations Inbox
- Allow users to view all conversations, not just the conversations they have dealt with
- There are filters to view All messages and My Messages at the top.
- UI has also been updated to show the All, Unread and Read filters.
- Removed the filter which was restricting the ability to view messages older than 90 days.
- The contact name is now clickable and when clicked directs the user to the Contact records.
- Display the Sender ID below each message.
SMS Counter
An SMS counter has been added to the Conversations inbox, Bulk, and Single Message forms. The counter displays a count of how many SMS credits will be used in a message and an option to highlight special characters.
Bug fixes and refinements
- Replies notification has been updated to ignore closed SMS records.
Version 1.9.4 - 25 Mar 2026
Supporting Sales, Field Services and Customer Service for two way messaging
We are supporting two way messaging from Dynamics Field Services, Customer Service and Sales by enabling the automatic population of the To field based on the selected Regarding value, on the Create SMS/RCS form. Our solution provides greater flexibility by also extending the phone field options that a message can be set to.
Example scenarios this feature supports include:
- Send a message to the customer linked to a Work Order (Field Services)
- Send a message to the customer linked to a Case (Customer Service)
- Send a message to a Contact linked to an Opportunity (Sales)
More examples are provided in the Supporting Sales, Field Services and Customer Service for two way messaging support article.
To get started, users first need to set up Phone Field Mappings. This is a new feature that is available to System admins only.
Bug fixes and refinements
- Resolved issue with Admin Email not being saved correctly.
- Update to message popup, triggered after a message is sent.
Version 1.9.3 - 4 Feb 2026
AI-suggested replies in the Conversation Inbox
We’re powering the Microsoft SMS for Dynamics Conversations Inbox with AI by introducing a reply suggestion feature. This new functionality generates suggested responses based on the conversation history, helping users work more efficiently, reducing manual effort while improving customer satisfaction.
Bug fixes and refinements
In-app upgrade notification updated to display for System Admins only.
Bug fix for workflows - now supports web hooks and callback URLs.