Stay in the loop
This is where you’ll find the latest releases, features, and improvements to the Sinch SMS for Zoho CRM integration. Follow this page to get notified when new updates are live.
Planning to update your app?
We recommend doing this at the start of the week - that way, our support team is ready to help with any questions as you go.
Version 2309 - 23 Oct 2025
Bug fixes and refinements
- Increased user support for 3k Active users per Zoho OrgID.
Version 2295 - 15 Oct 2025
New MMS media file support
Our MMS offering - expanding supported media file types for richer messaging experiences.
United States
New: Support up to 1000KB for PDF*, MP4, 3GP (video), MP3, WMV, AVI, WAV (audio), and vCard (.vcf) (contact cards)
Existing: JPEG, PNG, GIF
*Please note that PDF is not supported on Toll-Free numbers and PDF is not supported for Google Voice on any 10DLC sender.
Australia
New: Up to 450KB Support for PDF files
Existing: JPEG, PNG, GIF
This update gives customers more flexibility to share important documents, media, and contact information directly through MMS, unlocking new use cases such as:
Sending quotes, invoices, brochures, and flyers as PDFs
Sharing short promotional videos or audio snippets
Easily passing on contacts with vCards
Version 2295 - 19 Aug 2025
Centralized settings and configuration
The settings and configuration section has been updated - all extension settings are now managed in one place for easier access.
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One centralized location
Settings that were previously spread across multiple areas are now combined in the Configure section of the marketplace extension.
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New menu structure
Settings are grouped into clear sections with intuitive menus and a search option - making it faster to find and update configurations.
Bug fixes and refinements
- Bug fix addressing intermittent issue relating to inbox loading.
Version 2280 - 23 Jul 2025
Rebrand to Sinch SMS for Zoho
We're excited to share that Sinch MessageMedia (Smooth Messenger) is now called Sinch SMS for Zoho.
As part of this update, field names in the extension have been refreshed to match the new name. You may still see some references to the old name while we continue rolling out updates across the product and support content in upcoming releases.
Version 2268 - 5 Jun 2025
Bug fixes and refinements
- Bug fix addressing intermittent issue relating to inbox loading.
Version 2265 - 15 May 2025
Bug fixes and refinements
- We've made some behind-the-scenes improvements so the app runs more smoothly and remembers your actions better. This means a smoother, more reliable experience — your preferences, actions, and progress will now stay consistent across the app.
- Resolved an issue relating to the search bar field within the inbox.
- Resolved a Deals Workflow issue where the to Number field selection would not save.
- Improved number formatting for Deal records by automatically removing invalid letters from phone number fields.
- Resolved a caching issue with Custom module fields not syncing correctly with the Sinch SMS for Zoho extension.
Version 2253 - 17 Mar 2025
Bug fixes and refinements
- Resolved an issue with the Drip Campaign feature where a reply to a prior message would not stop the Drip future messages as expected when configured.
- Resolved an issue with the Business card fields not showing within the Inbox module when hovering over the inbox conversations.
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Added a warning message to the template page when using Unicode/emoji's in templates.
Version 2214 - Jan 2025
Support ticket change
We've introduced a new support request form to make sure your queries reach the right team faster.
When you select Submit a support ticket (using the ? icon), you'll be directed to a form where you can choose:
- Technical Support: For product or technical issues
- Account Management: For billing or account-related queries
Bug fixes and refinements
- Stability and speed enhancements: we have made a lot of under the hood improvements to speed up the integration and make it more reliable.