This article provides an overview of the range of support plans that we offer, each designed to cater to your specific needs and requirements. We understand that every business and organization has unique challenges and goals, which is why we have developed a variety of options to ensure that you receive the most effective assistance possible.
We're here to support you around the clock, 24/7. All customers start with our Standard tier support package by default. If you're looking for a more tailored and enhanced support experience, we have several upgrade options available. To upgrade your support plan, just select the one that suits you best and reach out to our team to get started.
Important
Pricing at the top of this table is in $USD; see the bottom of the table for other currencies.
Inbound phone call support for Gold and Platinum customers can only be provided in English, we can offer local language support via chat, email and support tickets
Support Plans
Standard
Silver
Gold
Platinum
Price per month ($USD)
Free
$35
$350
$700
First response time
Urgent Priority
4 hours
2 hours
2 hours
1 hours
High Priority
6 hours
4 hours
4 hours
2 hours
Normal Priority
8 hours
8 hours
8 hours
4 hours
Status notifications
✅
✅
✅
✅
Chat support
24/7
24/7
24/7
24/7
Support site - “submit a ticket”
24/7
24/7
24/7
24/7
Inbound email support
❌
24/7
24/7
24/7
Request a call back
❌
24/7
24/7
24/7
Inbound phone call support
❌
❌
24/7
24/7
Support Summary
Chat and support tickets only
Chat/support tickets + inbound email + request call back