HubSpot | Use active lists to track delivery failures

Keeping track of delivery failures helps you maintain a clean and accurate contact list. By creating an active list in HubSpot, you can quickly identify contacts whose messages failed to deliver in a previous campaign - all in one place.

Active list for delivery failures

You can create a workflow to add delivery failures to an active list. To set this up: 

1. From the left-side navigation, click CRM and then Lists.
2. Click the Create list button.
3. Select a Contacts based list.
4. Click Next.
5. Rename your list e.g. Delivery Failures - Live List.
6. Click the + Add filter button.
7. Scroll down to Integration filters and select Sinch SMS & MMS. 

8. From the filter categories, select Sinch SMS & MMS: SMS Sent properties for SMS, select Sinch SMS & MMS: MMS Sent properties for MMS, or Sinch SMS & MMS: WhatsApp Message Sent properties for WhatsApp.

   

9. From the properties, select Delivery Status.

10. Configure the filter parameters to is equal to any of, then enter the status of failed to reflect a failed message. You can also use other message statuses if relevant.

    

11. Once you're ready, click the Review and save button.