You can view all messages sent via Sinch SMS for Salesforce directly within the Salesforce app. Messages are recorded in Salesforce as Task and SMS Message records.
Once the application is installed, there will be message related fields available on the Task object that can be added to page layouts or used in reporting.
Note: We don't recommend modifying the SMS Message object or SMS Message records in any way as they're directly linked to the application's core functionality.
View messages
- Messages will appear in the activity feed of the related object as a Task record.
- Message Tasks will have a subject of SMS: Sent or SMS: Received
- The Task also contains information about the message e.g. body, related records, account, related message, phone numbers.
Report on messages
When reporting on message activity, we recommend starting with a Report based on Tasks and adding a filter where the SMS checkbox field set to true, along with any additional filters required for the reporting use case.