If you have more than one Sinch Engage account, you can assign a specific account as the default for particular users e.g. you may have a Sinch Engage account for sales, one for marketing and another for customer support.
Set a user's default account
To set a default account for each user:
- From Setup, in the Quick Find box, enter 'Custom', then select Custom Settings.
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Locate the Defaults record and click the Manage link (left-side).
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Add the default setting for users.
Default account
When the Default Account field on a user's record is set, the system will default the Sender account to My Default Account when sending a free-form message from the Send SMS button or the Message Feed.
If the user sends a message with a template, the nominated account in the Sender account field in the SMS Template settings will override the user's default account.
This can be prevented by checking the box for Override with User's Default Account in the SMS Template's settings. This also applies to messages sent via Flows.
If no User default sender account is set, the system will initially default to the parent sender account (Company Default Account). Subsequently, the user's account default will update automatically based on the account of the user's last outbound message.