NetSuite | Setup | Step 3: Configure API credentials

To connect the application to your Sinch Engage account, you'll need to configure API credentials.

API credential types

There are three types of API credentials:

• Global: Default credential used for sending by any individual with access to the application and no individual credential assigned. There should only be one active global credentials record (per subsidiary, if applicable) at a time. 
• Workflow: Credential used when sending via workflows. There should only be one active workflow credentials record (per subsidiary, if applicable) at a time.
• Individual: Credential used for individual users and will be the default for the assigned user when sending messages from the application. You can have as many active individual credentials as necessary, but only one credential should be assigned to each user at a time. 

API credential prioritization

When sending an SMS message, the application will send using API credentials in the following priority:

1. Individual credentials
2. Global credentials

If a user has individual credentials assigned, messages sent from that user will send using their individual credentials. If not, then the messages will be sent using the global credential.

Create or edit API credential records

To create or edit API credential records:

1. In the top-navigation bar, hover over the Sinch SMS tab.
2. Hover over Preferences and then click on Sinch API Credentials.
3. To create a new credential record, click the New Sinch - API Credentials button. To edit an existing record, click Edit next to the credential record.
4. Select the CREDENTIAL TYPE from the drop-down list.
5. If you're creating or editing an INDIVIDUAL type credential, you'll also need to set the CREDENTIAL USER field.
6. In your Sinch Engage account, create or retrieve your API Key and secret. Make sure to save the credential information for use later on.
7. Once you have your credentials, navigate back to the API credential record in NetSuite and enter the details into the matching API KEY and API SECRET fields.
8. If you have a OneWorld NetSuite account, populate the SUBSIDIARY field by selecting it from the drop-down list.

9. Click Save.

   

You can now continue to configure preferences in NetSuite.