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FAQs

Feeling stuck? You're not alone, browse through our most commonly asked questions.

Sending & Receiving FAQs

  • Can I search for specific numbers and contacts in the inbox?
  • Can I send video?
  • How do I add emojis to my SMS messages?
  • How do I create a message signature?
  • How do I exclude the subject line from Email to SMS messages?
  • How do I send a message to all of my contacts at once?
See all 17 articles

Contact Management FAQs

  • How often do integrations contact sync with the Hub?
  • Here's what's happening to your duplicate contacts on March 18, 2024

Account Management FAQs

  • Inactive Accounts
  • How do I change my phone number?
  • Can I upgrade a User on a Sub-Account to an Admin on the Parent account?
  • How do I cancel my account?
  • How do I change my email address?
  • How do I deactivate a sub-account?
See all 11 articles

Reporting FAQs

  • Can I check messages sent to a specific mobile number?
  • How do I download a report of my message logs?
  • How far back does reporting go?
  • What is the difference between outbound messages and units used?

Invoicing FAQs

  • How many non-included SMS messages did I send?
  • How much am I due to pay?
  • I’m having issues printing my invoice
  • How do I make a payment?
  • What is the “Detailed Usage” on Page 3?
  • When is my payment due?
See all 9 articles

Legal FAQs

  • I'm an EU customer, where is my account data stored?
  • Why do I receive emails from you?
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