This article describes Sinch's new SSO protocol Sinch ID Single Sign-On. Sinch Engage is rolling out a new single sign-on login experience that will allow our customers to seamlessly login to any of their existing Sinch services. As such, you may notice a sequence of login pages that differ from those with which you're familiar.
How does this impact me?
| Important - This change will not affect all users immediately and is being rolled out in a phased manner. |
As an existing customer, you do not have to do anything – your existing email/password and 2FA will be automatically migrated to a Sinch ID.
You will however, notice a different sequence of login pages when you try to log in. But don’t worry, we will guide you step-by-step through the new experience below.
The new login experience
The new experience is straightforward, but we understand it can be a bit jarring when you're familiar with the previous experience of logging into your Sinch Engage account. There are 3 simple steps to follow:
Navigate to the login page and enter your email address:
- Now, you'll enter your password. It's the same one you've been using to login to the Sinch Engage portal, this hasn't changed! Once you've entered it then click Continue.
- The last screen you see asks for your 2FA token, which will be stored in your Authentication app on your mobile device. Enter the 6-digit token and click the Continue button.
Congratulations, you've successfully completed your first sign-in with Sinch Identity! You'll now be taken to the Sinch Engage portal.