Inbound messages can be accessed in a number of locations within the messaging Hub.
Dashboard
- The account dashboard provides a table of the most recent inbound messages so you are immediately aware of any new messages that need to be actioned.
- A direct link to the inbox is also located in the table header.
Inbox
- Accessible via the main menu, or linked from the dashboard.
- The inbox provides a list of all messages received in the last 90 days.
- Clicking on a message displays a conversational view of the messages to and from the recipient.
- A compose message text area allows you to respond to inbound messages directly from the inbox.
- Learn more about the inbox here.
Detailed Reports
- Accessible via Reports
Detailed Reports
- Scroll towards the bottom of the page to see an inbound log table.
- You can filter the outbound and inbound table by a specific number to see all messages to and from a recipient within a specific date range.
- Learn more about detailed reports here.