If you have any strange errors while trying to send messages to a Lead/Contact using the Send Smooth Message/Send Bulk Smooth SMS buttons or the Smooth Messenger chat/widget, please consider the following troubleshooting steps:
1. If you are using a browser other than the Chrome browser, we recommend opening the Chrome browser, as it is the most compatible option. Check if the error persists.
2. For Chrome users, ensure that you are using the latest version of Chrome by visiting the following here.
3. Look for any ad blocker extensions that may be hindering access to our website http://api.smooth.tel/. Click on the puzzle piece icon for the extension.
4. Click on Manage extensions.
5. Search for Chrome extensions that might be blocking our website (such as uBlock) and deactivate them.
6. Refresh all your Zoho CRM browser tabs and try the process again.
If the issue persists, kindly reach out to our dedicated support team at smsforzohosupport@messagemedia.com. We are here to assist you promptly.