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NetSuite | Replies are missing, how can I fix it?

Updated

If you're experiencing a problem with missing replies or delivery receipts, resetting your account's webhooks may resolve the issue. 

1. Log into your MessageMedia account. 

2. Go to Configuration Icon_Arrow_10px.jpg Webhooks:

3. Delete the webhook in question by clicking on the ellipsis (three dots) on the right and selecting Delete.

4. Next, log into NetSuite.

5. Go to MessageMedia Icon_Arrow_10px.jpg Preferences Icon_Arrow_10px.jpg MessageMedia Webhook Config

6. Edit the webhook record in question.

7. Clear the Hub Webhook ID field and save the record. 

8. In the Webhooks section of your MessageMedia account, verify a new webhook was created. 

If issues are not resolved, please reach out to our support team at support@messagemedia.com. 

 

Things to Remember

  • The Access Token created/being used must be for active users with the MessageMedia Integrator Role.
  • Access Tokens linked to disabled users will need to be re-created with an active user and updated in all the webhooks.