The messaging Hub has an easy-to-navigate billing interface providing account administrators the ability to self-manage their billing data.
To access your subscription and billing information, go to the menu and click on the icon and select Billing, then select the Plan tab:
Subscription Details | Post-Paid
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Subscription Details | Pre-Paid
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A) Billing Type - X
B) Billing Account Number - X
C) Company Name - X
D) Account Balance - current remaining credits and expiration date.
E) Balance Notification - manage balance notifications.
F) Automatic Top Up - manage automatic top up settings.
G) Top Up button - click to manually top up your account.
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Billing Information
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To learn about how to manage your Payment Methods, check out this article.
The billing page displays the following information:
Subscription Details
Billing Type - prepaid or postpaid
Company Name
Billing Account Number - this can be used as a reference if contacting our Accounts team
Automatic Payment - on or off
Billing Information
Name of Billing Contact
Email of Billing Contact
Company Address
Payment Methods
Details of the credit card or bank details on file
It's important that you ensure your billing details are kept up to date so we know who to contact if there are any account-related issues.
Editing your information
To edit your billing details, click on "Edit" in the Billing Information section:
You will then be able to edit your details:
NOTE: The email address in the Billing Information section is the email that we use to send invoices and correspondence relating to billing. It is not used for report exports from the web portal. That information sits within your account profile, which can be accessed via the dropdown in the top right of the screen: