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Re-verifying your own Mobile Number for Sending Messages

Updated

Depending on your use case, you may prefer to send messages via the Hub using your own (or work-issued) mobile number as the Sender ID. Similar to a Dedicated Number or Alpha Tag provisioned by us, using your own number for your Sender ID means that all of your messages will come from the same number giving your recipients the opportunity to save the number so they know who's messaging them.

Important:
  • You'll need access to the mobile device that number belongs to so you can re-verify you have right of use for that number.
  • You'll then need to re-verify the number every 12 months.
  • When using a personal mobile number, replies to messages will be sent directly to that handset, and will not appear in the Hub inbox.
  • You'll need to manage opt-outs yourself.

1. In the menu, click on  Menu  Settings, then select Numbers & Channels:

Nav_Settings_Numbers & Channels_01.jpg

2. Scroll down to My own numbers and click on the Actions menu for the number you wish to re-verify:

Verification_expired.jpg

3. Click on Re-verify:

Reverify.jpg

4. A verification code will be sent to the mobile number you selected. Enter that code into the re-verification field and click Re-verify mobile number:

Verification_Code-Reverification.jpg

And that's it - you're good to go.

Once your own number is re-verified, you will see the Last Verified Data and Status updated to show the number has been successfully re-verified:

Reverification_approved.jpg

You can also update the default sender ID so that all future messages will be sent from your own number - this article can show you how.

 

 

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