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Basic Message Sending

Updated

There's a bunch of ways to send messages in the Hub, so to keep things simple, let's just look at the most common two.

Quick Message

Just like sending a message from your own handset, Quick Message is an easy way to send ad hoc messages fast! 

You'll find the Quick Message icon in the bottom right corner of every page so it's always one click away:

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Click it to send a message in three simple steps:

1. To - enter a mobile number, contact name, group name, or even a combination.

2. Compose - type your message here, the character count and credits are calculated as you type.

3. Send - click the Send now button and your message will be processed. Simple!

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New Message - use this option if you want to send more complex, personalised, and bulk messages.

1. In the menu, click on  Menu  Messaging, then select New Message:

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2. Next, if you have a specific sender ID you want to use, select it from the Sender ID dropdown:

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3. To add recipients, you've got a few options:

A) Manual Entry - start typing the name of a saved contact and select them from the resulting list, or just enter a mobile number. You can also copy and paste a list of numbers from another source, like a spreadsheet, directly into the recipient field.
B) Contacts - select individual contacts from your master contact list by clicking Search contacts and ticking the ones you want to send to. You can also select all contacts from this option too.
C) Contact Lists - if you've already got contact groups saved, you can select them by clicking Search contact lists and ticking the ones you want to send to. Use the arrow to expand the contact group and uncheck the name of anyone in the group you'd like to exclude from the send.
D) Contact Segments - similar to lists, a contact segment is a group of contacts that are categorised based on shared characteristics or behaviors. If you've already got contact contact segments saved, you can select them by clicking Search contact segments and ticking the ones you want to send to. Again, you can use the arrow to expand the segment and uncheck the name of anyone you'd like to exclude from the send.
E) Import from File - if your contact lists are saved on a separate database, like an Excel spreadsheet or CSV file, you can click this option to import it.

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4. Now you can compose your message in the Message Content field. You'll see that as you type, the message preview on the right will update in real-time.

5. When you're happy with your message, click the Send now button in the bottom right corner:

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Things to Remember

  • You can send to multiple contacts and/or groups with both Quick Message and New Campaigns.
  • If you have any saved templates, you can pre-populate your message by selecting them from the drop-down in the top left of the compose message window.
  • You can add an opt-out message by clicking on the Opt out message button - which will appear in the top right of the compose message window. If you can't see this icon, make sure you have Automatic Unsubscribe activated in your account settings.
  • Check the bottom of the message box to see how many characters and messages are being utilised for your send.
  • You can copy a column of numbers from an Excel or CSV file and paste them straight into the recipient field.
  • If you're sending from New Campaign and you're using personalisation, the preview will show you the content in line with the fields you are using (e.g. if you are sending to a saved contact whose first name is John and you type "Hi #Firstname# ..." the preview will show "Hi John").

Want to learn more about messaging, like sending bulk messages or adding personalisation? Read this article!

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